FAQ

1. About our perfumes

What types of perfumes do you offer?

Our creations are niche perfumes designed with refined raw materials and a high concentration, offering long-lasting wear and an elegant sillage.

Are your perfumes unisex?

Yes, each fragrance is designed to appeal to all sensibilities. We prioritize emotion over gender.

How long do your perfumes last?

Thanks to their generous concentration, our perfumes offer excellent longevity. Lasting time may vary depending on skin type, season, and application.

2. Application & Tips

How do I apply my perfume for optimal longevity?

Spray on pulse points: wrists, neck, behind the ears, inner arms. Avoid rubbing: this breaks down the fragrance molecules.

How do I store my perfume?

Store your bottle away from direct light, heat and humidity.

Can I spray the perfume on my clothes?

We recommend applying the perfume directly to the skin or to dark fabrics. Some natural raw materials may slightly stain very light or delicate fabrics.

3. Orders & Payment

What payment methods do you accept?

Secure payments by bank card are accepted, as well as any other method offered during payment.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible at:

info@dianorlescreations.com

4. Delivery

Which countries do you deliver to?

We deliver to Switzerland and Europe.

What are the delivery times?

Between 3 and 10 working days depending on your destination.

How can I track my order?

A tracking number will be sent to you as soon as your package is shipped.

5. Returns & Exchanges

Can I return a perfume?

For hygiene reasons, opened perfumes cannot be returned.

What if my package arrives damaged?

info@dianorlescreations.com

6. Samples

Do you offer samples?

Yes, we offer 2.5ml samples so you can discover our perfumes before choosing your favorite fragrance.

7. Customer Service

How can I contact you?

By email: info@dianorlescreations.com

By phone: +41 (0)79 307 32 21

We respond within 24 to 48 hours (business days).

8. About the House

Who is behind the brand?

Dianor is an independent house founded in Switzerland. Each fragrance is created like an intimate chapter, inspired by personal emotions and stories.